Mapping an NHS Sexual Health Service
I supported Manchester NHS Sexual Health Services in co-creating insights and recommendations to improve care for trans and gender diverse (TGD) people.
I supported Manchester NHS Sexual Health Services in co-creating insights and recommendations to improve care for trans and gender diverse (TGD) people.
Journey mapping has been a key tool for uniting teams around a shared understanding of a service. In this post, I reflect on the diverse journey maps I’ve created, how I build them, and the outcomes they’ve helped achieve.
I led an ecosystem of stakeholders through a design sprint to re-imagine how Power to Change provide’s support to community businesses.
I brought design thinking, service design, and a relational mindset to 100+ charities and social-good organisations, creating support programs and mentoring them to solve complex problems and build confidence in innovation.
I uncovered vital insights for the Co-operatives UK (Co-ops UK) website redesign project and supported the team to look at their business in a completely different way.
I co-facilitated, and designed materials and structure for a 2 day hackathon for teenage girls.