A new intranet for Dept Transport
I gave DfT the confidence to move into Beta — grounding the platform decision in solid user research and making sure people with a wide range of accessibility needs were heard throughout.
Writing
- Design Research
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Understanding the heat network sector
Rapid user research on GDS alpha project to inform the design and policy for Ofgem’s new heat network regulatory service.
Balancing innovation and brand heritage in checkout design
Rapid and iterative no-code prototyping with new UCD practices and user research for a brand obsessed retailer.
Increasing new memberships with rapid experimentation
User research, rapid prototyping and content strategy for a disruptive beauty startup — leading to a 44% increase in new member conversions.