My journey through journey mapping

Journey mapping has been a key tool for uniting teams around a shared understanding of a service. In this post, I reflect on the diverse journey maps I’ve created, how I build them, and the outcomes they’ve helped achieve.

Powering up Power to change

I led an ecosystem of stakeholders through a design sprint to re-imagine how Power to Change provide’s support to community businesses.

Design mentoring in the charity sector

I brought design thinking, service design, and a relational mindset to 100+ charities and social-good organisations, creating support programs and mentoring them to solve complex problems and build confidence in innovation.

COOPs UK – research and prototyping

I uncovered vital insights for the Co-operatives UK (Co-ops UK) website redesign project and supported the team to look at their business in a completely different way.

Fitflop website redesign

I led the Fitflop website redesign project and supported the business on their journey of digital transformation.

Running the first hackathon at John Lewis

I designed, hosted and ran a 2 day hackathon with John Lewis online team to design and test a new digital fashion proposition.