https://dannyhearn.me/writing/ Articles on research, service design, prototyping and AI. en-gb https://dannyhearn.me/writing/you-already-have-the-tools/ https://dannyhearn.me/writing/you-already-have-the-tools/ Sun, 01 Nov 2026 00:00:00 GMT Teams solve internal problems with spreadsheets. With service design and AI, they can build the application the spreadsheet was straining to be, using tools they already have. https://dannyhearn.me/writing/rolepocalypse/ https://dannyhearn.me/writing/rolepocalypse/ Sun, 01 Nov 2026 00:00:00 GMT As AI collapses the cost of building, design and technical roles are flattening. The high ground is service design, coupled with a technical grounding. https://dannyhearn.me/writing/ai-chatbot-experiment/ https://dannyhearn.me/writing/ai-chatbot-experiment/ Mon, 30 Jun 2025 00:00:00 GMT I built an AI chatbot trained on my own work, then measured what it got right. What the experiment taught me about the gap between a demo and something dependable. https://dannyhearn.me/writing/a-journey-through-journey-mapping/ https://dannyhearn.me/writing/a-journey-through-journey-mapping/ Sat, 05 Aug 2023 00:00:00 GMT What journey mapping is actually for, when it earns its keep, and the traps teams fall into when the map becomes the deliverable. https://dannyhearn.me/writing/creating-space-for-a-relational-approach/ https://dannyhearn.me/writing/creating-space-for-a-relational-approach/ Thu, 21 Jul 2022 00:00:00 GMT Why the quality of relationships decides the quality of the work, and how I make space for that from the first day of an engagement. https://dannyhearn.me/writing/teenage-hackathon/ https://dannyhearn.me/writing/teenage-hackathon/ Fri, 04 Aug 2017 00:00:00 GMT Running a hackathon with teenagers at Acorn Aspirations: what young people taught a room of professionals about pace and honesty. https://dannyhearn.me/writing/research-first/ https://dannyhearn.me/writing/research-first/ Wed, 26 Jul 2017 00:00:00 GMT Why research comes first, what it costs to skip it, and how to right-size it so it informs decisions instead of delaying them.